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    General terms and conditions

    General terms and conditions (GTC) and information about contracts on the website naturprodukte.shop

    Terms and Conditions with customer information

    Contents

    1. Scope
    2. Conclusion of contract
    3. Right of withdrawal
    4. Prices and terms of payment
    5. Delivery and shipping conditions
    6. Retention of title
    7. Liability for defects (warranty)
    8. Alternative Dispute Resolution

    1) Scope

    1.1 These Terms and Conditions of by Nature BV (hereinafter "Seller") apply to all contracts for the supply of goods that a consumer or contractor (hereinafter referred to as the "Customer") concludes with the Seller in relation to the goods presented by the Seller in its online store. Hereby the inclusion of own conditions of the customer is contradicted, unless it is agreed otherwise.

    1.2 Consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity can be attributed. Entrepreneur in the sense of these terms and conditions is a natural or legal person or a legal partnership, which acts in the execution of a legal transaction in the exercise of their commercial or independent professional activity.

    2) Conclusion of contract

    2.1 The product descriptions contained in the online shop of the seller do not constitute binding offers by the seller, but serve to make a binding offer by the customer.

    2.2 The customer may submit the offer via the online order form integrated in the online shop of the seller. In this case, after the customer has placed the selected goods in the virtual shopping cart and has gone through the electronic ordering process, by clicking on the button concluding the ordering process, the customer submits a legally binding contract offer in relation to the goods contained in the shopping cart.

    2.3 The seller can accept the offer of the customer within five days,

    • by sending to the customer a written order confirmation or an order confirmation in text form (fax or e-mail), in which case the receipt of the order confirmation at the customer is authoritative, or
    • by delivering the ordered goods to the customer, in which case the access of the goods to the customer is decisive, or
    • by asking the customer to pay after submitting his order.

    If several of the aforementioned alternatives exist, the contract is concluded at the time when one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day following the date on which the offer is sent by the customer and ends on the fifth day following the dispatch of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

    2.4 When submitting an offer via the online order form of the seller, the contract text will be stored by the seller after conclusion of the contract and sent to the customer after sending his order in text form (eg e-mail, fax or letter). Any further disclosure of the contract by the seller does not happen.

    2.5 Before placing the order on the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. As part of the electronic ordering process, the customer can correct his input via the usual keyboard and mouse functions until he clicks on the button that concludes the ordering process.

    2.6 For the conclusion of the contract, only the German language is available.

    2.7 Order processing and contacting usually take place via e-mail and automated order processing. The customer must ensure that the e-mail address specified by him for the order processing is correct, so that at this address the e-mails sent by the seller can be received. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned with the order processing can be delivered.

    3) Right of withdrawal

    3.1 Consumers are in principle entitled to a right of withdrawal.

    3.2 Further information on the right of revocation result from the cancellation policy of the seller.

    4) Prices and terms of payment

    4.1 Unless the seller's product description indicates otherwise, the prices quoted are total prices that include the statutory value added tax. If applicable, additional delivery and shipping costs are specified separately in the respective product description.

    4.2 In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which the seller is not responsible for and which must be borne by the customer. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (such as customs duties). Such costs may be incurred in relation to the transfer of funds even if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

    4.3 The payment option(s) will be communicated to the customer in the online shop of the seller.

    4.4 If advance payment by bank transfer has been agreed, the payment is due immediately upon conclusion of the contract, unless the parties have agreed on a later due date.

    4.5 When paying by means of a payment method offered by PayPal, payment is handled by the payment service provider PayPal (Europe) S.à r.l. et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), under the terms of the PayPal Terms of Use, available at https://www.paypal.com/webapps/mpp/ua / useragreement-full or - if the customer does not have a PayPal account - under the terms and conditions of payments without a PayPal account, available at https://www.paypal.com/en/webapps/mpp/ua/privacywax- full.

    4.6 If the payment method "SOFORT" is selected, the payment is processed via the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich ("SOFORT" in the following). In order to be able to pay the invoice amount "SOFORT", the customer must have an online banking account with PIN / TAN procedure activated for participation in "SOFORT", must legitimize himself accordingly during the payment process and transfer the payment instruction to "SOFORT" to confirm. The payment transaction will be carried out immediately afterwards by "SOFRT" and the customer's bank account will be debited. Further information on the payment method "SOFORT" can be found on the internet at https://www.klarna.com/sofort/.

    5) Delivery and shipping conditions

    5.1 The delivery of goods is made by mail to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing of the seller is decisive. Notwithstanding this, when choosing the payment method PayPal, the delivery address deposited by PayPal at the time of payment is decisive.

    5.2 If the transport company sends the goods back to the seller, because a delivery to the customer was not possible, the customer bears the cost of unsuccessful shipping. This does not apply if the customer is not responsible for the circumstance leading to the impossibility of service delivery or if he was temporarily prevented from accepting the service offered, unless the seller has informed him of the service a reasonable time in advance would have. Furthermore, this does not apply to the cost of the consignment, if the customer exercises his right of withdrawal effectively. For the return costs applies in case of effective exercise of the right of withdrawal by the customer to the provision made in the cancellation policy of the seller.

    5.3 Pickup in the warehouse is not possible for logistical reasons.

    6) Retention of title

    Tritt der Verkäufer in Vorleistung, behält er sich bis zur vollständigen Bezahlung des geschuldeten Kaufpreises das Eigentum an der gelieferten Ware vor.

    7) Liability for defects (warranty)

    7.1 If the purchased item is defective, the provisions of the statutory liability for defects shall apply.

    7.2 The customer is requested to complain to the deliverer of delivered goods with obvious transport damage and to inform the seller thereof. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.

    8) Alternative Dispute Resolution

    8.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

    This platform serves as a point of contact for the out-of-court resolution of disputes arising from online purchase or service contracts involving a consumer.

    8.2 The seller is not obliged to participate in a dispute settlement procedure before a consumer arbitration board, but in principle is willing to do so.